Refunds & Returns Policy
Last updated: [July 15, 2025]
At Soft Center Home Baking, we take pride in providing you with fresh, delicious home-baked goods. Due to the nature of our products, we are not able to accept returns. However, your satisfaction is important to us, and we will work with you to resolve any issues.
All Sales Are Final
Because our baked goods are made to order and perishable, all sales are final once your order has been prepared.
Quality Issues
If there is a problem with your order, such as:
- Receiving the wrong item,
- An error in your order,
- A quality issue with your baked goods,
please contact us within 24 hours of receiving your order. We may request a photo for our records and to help us improve.
Refunds and Replacements
If your concern is valid and reported promptly, we may:
- Offer a replacement for your item,
- Provide a store credit for a future order, or
- Issue a partial or full refund at our discretion.
Missed Pickups or Deliveries
If you miss your scheduled pickup or delivery, please contact us as soon as possible. We will do our best to work with you to arrange an alternative, but we cannot guarantee replacements or refunds for missed pickups or deliveries.
Contact Us
If you have any questions about these Terms & Conditions, please contact:
Soft Center Home Baking
info@softcenterhomebaking.com